Factoring

Tenament BuildingWe provide a factoring service to over 400 commercial and private owner occupiers.

This can cover the administration of common repairs/maintenance, buildings insurance (where applicable) and common ground maintenance.

We aim to ensure that the property is properly maintained and insured (where applicable) and for the Association to recover the owners' share of the cost.

For any factoring enquiries please contact Alan Caine, Senior Factoring and Contracts Assistant, 0141 550 5056 or alan.caine@westscot.co.uk

Repairs

Owners receive the same repairs standards as our tenants.

For full information about how to report a repair and timescales please visit our repairs section.

Buildings Insurance

WSHA offers all owners the opportunity to have their buildings included on the Association’s Block insurance policy.

The premium rates payable are extremely competitive and claims are generally settled quickly and effectively.

A summary of cover is issued each year.

Please see the Summary of Cover for more information.

Please note that this offer is available to full owners only.

Shared Owners in accordance with the Occupancy Agreement, have building insurance cover included within their rental payments

Complaints

WSHA is committed to providing high-quality customer services.

We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. Please see our Complaints Leaflet for full details about our complaints procedure.

Please note if you remain dissatisfied with our response you can contact the Homeowner Housing Panel:

Europa Building
450 Argyle Street
Glasgow G2 8LH

www.hohp.scotland.gov.uk
hohpadmin@scotland.gsi.gov.uk