Welfare Rights Officer, 14 hours per week - Fixed Term until June 2028

West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association are looking for a new part time Welfare Right Officer who shares our values and will use them to guide the way they work on a daily basis. You will assist in maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work

• 40 days annual leave, plus hybrid flexibility

• Investors in People Gold accreditation, reflecting our dedication to wellbeing

• Free access to a comprehensive Employee Support Service

• Healthcare plan for you and your family

• Cycle to work scheme and secure bike storage

• Free flu jags and annual health checks

About the Role

Reporting to our Income Max Team Leader, you will play a key role in ensuring tenants receive an excellent service maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support

You will play a key role in:

· Providing benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims

·Carrying out benefit checks / provide entitlement advice through home visits, appointments and telephone enquiries and using a range of methods (social media, text, emails and phone calls out with office normal hours) to establish and maintain contact with tenants

·Effectively liaising with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP etc.

·Supporting the Housing Officers in identifying gaps in benefit income

·Providing basic debt and budgeting advice to tenants/owners

·Having the ability to meet demanding deadlines and manage a varied workload

About You

·Excellent interpersonal skills and Customer Centered approach, including diplomacy, negotiation, tact and able to build rapport to form effective working relationships with tenants, internal and external customers

·Excellent written and numeracy skills, able to make clear concise notes and calculate income management figures

·Strong communication skills across phone, email and digital channels

·Experience using Microsoft Teams, SharePoint, Outlook and Excel

·Ability to manage multiple tasks in a fast‑paced environment

·Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.