Income Maximisation Assistant - 21 hours per week (job share)

West of Scotland Housing Association (WSHA) are looking for a new part time Income Maximisation Assistant who shares our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work

• 40 days annual leave, plus hybrid flexibility

• Investors in People Gold accreditation, reflecting our dedication to wellbeing

• Free access to a comprehensive Employee Support Service

• Healthcare plan for you and your family

• Cycle to work scheme and secure bike storage

• Free flu jags and annual health checks

About the Role

Reporting to our Income Max Team Leader, you will play a key role assisting in maximising income paid to the Association by service users using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support

You will play a key role in:

• Providing admin support for Income Maximisation Team, answering phone calls on behalf of the IMT and deal with general enquiries.

• Monitoring former tenant arrears including cause of arrears. Following both the write-off procedure and the former tenant balances procedure and populate the write-off spreadsheet appropriately

• Maintaining close and effective working relationships with statutory and other agencies affecting Housing Benefit/Universal Credit and other rental income

• Process daily notifications from Finance in relation to Direct Debits returned or cancelled and send letter accordingly. Noting on CX and advising Income Max Officer.

• Completing verification tasks through the Universal Credit Landlord Portal and apply for Managed Payments to Landlord [MPTL] and arrears deductions, where appropriate.

About You

• ·Excellent interpersonal, verbal and written communication skills with a customer centered, flexible, confident approach

• Ability to maintain confidentiality

• Strong communication skills across phone, email and digital channels

• Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel

• Ability to manage multiple tasks in a fast‑paced environment

• Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.