About Us

Repairs Assistant

Full Time, Fixed term until 1st July 2023

EVH 5 - £26,071 – £28,974 per annum  

Glasgow based (mix of home and office working)

West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide. 

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 95% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

Inclusive Employer 

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background. 

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

We are looking for a temporary repairs assistant who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Senior Repairs Assistant and be part of a team who are first point of contact for customers who wish to report a repair and liaise with all stakeholders to ensure excellent customer service. 

You should: 

• Have excellent customer service skills with experience of working with the public 

• Have commitment to cross organisational team working and ability to work as part of a small team 

• Be self-motivated and have ability to work using your own initiative 

• Have a good level of literacy and numeracy skills 

• Have proficient IT skills in Microsoft word processing, spreadsheets and e-mail and ideally have experience of using repairs systems

How to apply

For further details please download and complete our application pack 

Completed applications must be returned by 12pm on Monday 6th June 2022

Provisional Interview date: 

• Wednesday 6th July 2022