The wellbeing of our tenants and staff is our priority and our office remains closed with staff working from home to deliver services to tenants and customers. We aim to minimise the impact this will have on tenants, however we thank you for your patience and understanding during this challenging time. Our staff phones are diverted and should be answered as normal however please let us know if you are having any difficulty getting in touch.
Latest information and advice about Coronavirus can be found at www.nhsinform.scot/coronavirus or If you don't have symptoms and are looking for general information, phone the free helpline on 0800 028 2816.
If you’ve developed symptoms (however mild) in the last 7 days, stay at home for 7 days from the start of your symptoms and arrange to be tested. Do not go to your GP, pharmacy or hospital. You should remain at home until you get the result of the test, and then follow the advice you will be given based on the result.
WSHA Service Update (22nd July 2020)
We are pleased to announce that we will be restarting internal non-emergency repairs from Monday 10th August.
We have been working closely with our cleaning contractors to ensure they can start cleaning the communal areas in your building again, but in a way that is safe to you and their operatives. Having received this information and being reassured it is safe to do so, along with the improved situation related to Coronavirus, we are now ready to restart cleaning the common areas again.
From week commencing Monday 27th July 2020 the contractor will start cleaning in your building. They will make every effort to do so with minimum disruption to you while keeping themselves and you safe. It is best if you try to avoid entering or leaving your building while they are on site but if you have to, please ensure you keep a minimum distance of 2 metres from their staff and follow the guidelines from the Scottish Government you are no doubt already familiar with (more information here - https://www.gov.scot/coronavirus-covid-19/)
Your service charge/factoring charge will be amended next year to account for the reduced service you received this year. If you have any questions about this or any other matter meantime, please feel free to contact us
Whilst in some circumstances our frontline staff may not be able to physically visit you during this time. You can still report any general estate management issues to us and we will try our best to resolve these via the phone and email. If you would like to contact your Housing Officer you can find their direct contact details at www.westscot.co.uk/about-us/staff/housing-officers/
You can continue to pay your rent as normal by:
- Direct Debit
- By using your swipe card at any Post Office.
- At any shop or garage which has a Pay Point terminal.
- By telephone on 0141 550 5600. Card payments only.
- Online at www.allpayments.net/Allpayments/Signin.aspx?ReturnUrl=%2fallpayments%2f.
We understand that the coming weeks may have an impact on the income of some of our tenants and customers. If you feel you will have difficulties paying your rent then please contact us so we can assist you.
For tenants who pay charges for services such as close cleaning and grass cutting, we are aware that you are not currently receiving these services. It is very important to realise however that your current charges are largely based on the previous year’s services provided so next year (from April 2021) you can expect a significant reduction in what you will be charged.
You can continue to contact us in the following ways:
- Calling – 0141 550 5600 (please note if you are contacting your Housing Officer you can contact them using their direct dial number which is found on our website)
- Email – email@example.com
- Facebook – WSHAScotland
- Twitter – WSHAScotland
We will continue to provide regular updates with tenants and customers regarding latest Government advice and our plans to reopen.
We will cotinue to process invoices and payments during this time. Please do not send us invoices by post during this time and email them to firstname.lastname@example.org for processing.