Energy Advice Service

If you are worried about paying for your gas and/or electricity, or concerned that your supply may soon be disconnected, or just need some general advice then please get in touch with our Energy Advice Service who can offer support and impartial advice with the following:

  • Reducing your energy costs
  • Understanding your fuel bills
  • Confirming who your supplier is and help setting up a new account
  • Emergency Top ups & Grant applications for energy debt
  • Handling energy complaints
  • Uncapping your gas supply
  • Managing your fuel debt
  • Comparing energy tariffs and helping to switch suppliers
  • Understanding your heating controls
  • Smart Meters
  • Any other energy issues

We provide free 1-2-1 appointments via telephone, WhatsApp and Zoom.  We can also carry out face to face appointments in our office or can visit you at home – (subject to COVID 19) restrictions. 

You can contact our Energy Advice Officer by phone: 0776 496 9427 / 0141 550 5600 (option 3), send an email to or click the button below:

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