Energy Advice Service

If you are worried about paying for your gas and/or electricity, or concerned that your supply may soon be disconnected, or just need some general advice then please get in touch with our Energy Advice Service who can offer support and impartial advice with the following:

  • Reducing your energy costs
  • Understanding your fuel bills
  • Confirming who your supplier is and help setting up a new account
  • Emergency Top ups & Grant applications for energy debt
  • Handling energy complaints
  • Uncapping your gas supply
  • Managing your fuel debt
  • Comparing energy tariffs and helping to switch suppliers
  • Understanding your heating controls
  • Smart Meters
  • Any other energy issues

We provide free 1-2-1 appointments via telephone, WhatsApp and Zoom.  We can also carry out face to face appointments in our office or can visit you at home – (subject to COVID 19) restrictions. 

Phone: 0776 496 9427 /  0141 550 5600 option 4


Complete a Referral Form

Check out some of our top tips below for reducing energy costs in your home!

Living Room

  • £75 per year is how much you could save by turning down your thermostat by just one degree.
  • £14 per year could be saved by switching lights off when you leave the room.  £35 per year can be saved by fitting low wattage energy saving bulbs throughout your home.
  • Close internal doors to keep the heat in the room you are in.
  • Get into the habit of turning off the television at the socket and not leaving it on standby - you could save around £30 per year by doing this.


  • If you have an electric shower, spending one minute less in it each day could save you up to £7 per year.
  • Make sure that electric shavers and toothbrushes are not charged for any longer than required.


  • Don’t leave your mobile phone on charge all night – most mobiles only need a couple of hours.
  • Use the right tog duvet for the weather (low tog in summer, high tog in winter) to avoid having to use the heating unnecessarily.
  • Draw your curtains at dusk to keep the heating in for night-time.
  • Use a draught excluder to prevent any draughts under doors.
  • During the winter, set your heating to go off shortly before you go to bed.  It takes time for homes to cool down as well as warm up.  Using heating and hot water controls more effectively could save you up to £75 per year.


  • Only boil the water you need in the kettle rather than filling it right up – this could save you up to £6 per year.
  • Using a basin to wash your dishes rather than running the tap could save you up to £25 per year.
  • Wash clothes at 30 degrees rather than at higher temperatures.  This uses around 40% less energy and could save you up to £6 per year.
  • Microwaves are the most energy efficient means of cooking, followed by slow cookers, hobs and ovens.  Use your microwave as much as possible – and remember to turn it off at the wall after use to conserve even more energy.

Click the button below to contact our Energy Advice Officer today:

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