Our Staff

Our staff cover a wide variety of roles and work in many different environments: WSHA main office, Barrowfield Community HUB, other WSHA locations such as Sheltered Housing sites, and also home working.

We have two teams within Willowacre Trust - Community Services & Support Services. View our Staff Structure.

Community Services

Our Community Services Team includes a Community Services Officer, Thriving Places Staff, Barrowfield Community Hub Staff, and a Digital Support Officer.

Support Services

Our Support Services Team includes a Support Services Officer, Older Peoples Coordinator, Sheltered Housing Administration Assistant, Cleaners, Retirement Assistants, Money & Energy Advice Services, Handy Person Services, and a Support Services Assistant.


Both of these teams are managed by the Community & Support Services Manager, who reports to the Willowacre Trust Board and WSHA's Director of Housing and Community Services.

A Day In The Life Of...

A Retirement Assistant - Gillian 

Gillian Wotherspoon

I work in one of our Sheltered Housing Sites in Glasgow.  My role involves maintaining the health safety of the building by carrying out daily inspections, weekly fire tests, reporting repairs or maintenance issues.   The other part of my role is to support, interact and engage with the tenants, I do this by carrying out daily phone calls, general support and visits to their property or making referrals on their behalf to the energy advisor, handy person service or Money advisor to name a few.

There are many activities that go on throughout the year within the complex from lunch clubs, coffee mornings, arts and crafts, relaxation, and mindfulness sessions which I help facilitate.  Unfortunately, due to Covid19 these activities have been put on hold.  Instead, I have helped to ensure the Tenants still felt engaged and less isolated by carrying out daily wellbeing calls, delivering lunches to their door, food parcels, activity packs and personal care items.  The use of electronic tablets was offered to the Tenants to help enable them to connect with other Tenants or family members through a video call.

I have worked for WSHA/Willowacre for just over 2 years, and I love my role; every day is a new day and I enjoy the interaction with the Tenants and their families.  I feel a very privileged person working with the tenants and cannot thank them enough for letting me be part of their lives.

Older Peoples Coordinator - Clare 

Clare Bird - Older Peoples Coordinator

I line manage the retirement assistants and cleaners who all work within our sheltered housing.

My role is varied and certainly keeps me on my toes with regards to what I deal with daily including staff support, health and safety at sheltered housing and managing external contractors for sheltered housing.  I love my job and feel privileged to work with some of our older tenants within our housing stock as they are such a wealth of information, experience, and stories.

I started working with WSHA/Willowacre in October 2017 and have thoroughly enjoyed my time here so far. My career has been varied having worked in community development, housing, education, employability  as well as one of the original adult volunteers with Police Scotland Youth Volunteers. 

My motto is to Enjoy Life as it Comes and Make the Most of Every Day.

Energy Advice Officer - Kevin 

Kevin Bonnacorsi

I was part of the original team that set up the money and energy advice service back in 2014 and I’ve been working ever since to support our tenants to reduce their energy bills and resolve their complaints.

Prior to joining the association, I was with SSE  for almost 5 years in a variety of roles which gave me the knowledge and understanding I needed about the energy sector to help our tenants.  I am also constantly looking at ways to increase my knowledge in order that I can always provide the best advice and guidance.

To date I have assisted directly over 1,400 households and managed to save over £126,000.00, however every case is different and every situation is unique and I will work with tenants to find the best solution to your needs.

Digital Participation Officer - Simon 

Simon - Digital Participation Officer

My role involves ensuring our tenants and the wider community have the confidence, skills, and equipment to get online. This means helping people get the best out of their laptop / tablet / smartphone, staying safe and secure online, keeping in touch with friends and family and much more!

Before joining West of Scotland Housing Association I spent five years at Thenue Housing Association in a similar role. This experience built up my confidence as a community development worker and gave me opportunity to bring my own talents to the job. This included computer programming for adults, a device repair service, a digital lending library and even support for local businesses.

So, whatever your motivation for getting online, I can help. Whether that be searching for a new job, getting the best deals online, getting broadband in your property or even just to have fun. I’m always happy to help and enjoy learning new things just to be able to do so.

Community & Support Services Assistant - Hilary 

Hilary Jones

My role is to provide administration support for the CSS managers and team.  I am involved in a variety of the projects and services we deliver, including:

  • Our 'Starter Pack' service for new tenants, which provides a variety of essential household items for tenants to allow them to take up their tenancy with WSHA.
  • Food Parcel Service
  • Imagination Library
  • Upcycling Service 

    The most rewarding thing about working for Willowacre Trust is feeling as though you are making a positive difference to tenants lives and the wider communities we work with across the West of Scotland.