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We're reflecting on another year of making a meaningful, positive difference in the lives of our tenants with the release of our latest Annual Charter Report.
The report details a constellation of positive results for the Association, including 92% of tenants expressing their satisfaction with their homes – well above the Scottish Housing Network average of 85.7%. The 2025/26 results place WSHA as the highest performing regional landlord in Scotland.
Following the Association’s 60th anniversary celebrations in 2025, in the past year WSHA have continued to deliver exemplary service to tenants and customers, despite the difficult economic and social climate, as cost of living, homelessness and housing emergencies continue to make their impact felt across the country.
A number of standout results include:
- 92% of WSHA tenants report that they are happy with the quality of their homes
- 91% of tenants tell us they’re satisfied with our repairs service
- Overall customer satisfaction has increased to 91.8% from 87.9%
- Tenant satisfaction with their neighbourhoods has increased to 90.38%
- Despite pressures on everyone’s household bills, 92% of tenants told us they agreed their rent was value for money
Beyond the numbers, feedback gathered from our tenants over the past year reflect the overwhelmingly positive picture for the Association, as can be seen in the interviews with tenants and colleagues in our 2025/26 short film.
You can find WSHA's full Annual Charter report, including detailed statistics and full financial info, here.