Information For Tenants
This helps you to get the most out of being a tenant with the Association and summarises the rights and responsibilities of both the Association and a tenant.
This includes a range of information about your tenancy including mutual exchanges and transferring your tenancy.
This sets out what you should expect from us when contacting us and how quickly we should respond to you. Our customer service standards have been developed in parternship with the Tenant Scrutiny Group.
We have worked with our Tenant Advisory Group and other customers to develop our Good Neighbour Charter which details how all our tenants and cutomers can play a part in ensuring their communities are great places to live.
Find out how you can let us know your views about WSHA and if you are not happy with the service we have provided.
We believe we should listen to our customers and use your views to shape the services we provide. We have a number of ways you can get involved.
Electronic copies of our tenant newsletter, Westworld
A range of policies that relate to your tenancy.