Information For Tenants

Tenant Handbook Front CoverThis helps you to get the most out of being a tenant and summarises the rights and responsibilities of both the Association and a tenant.

Find Your Housing Officer

Find details of your Housing Officer

Your Tenancy

This includes a range of information about your tenancy including mutual exchanges and transferring your tenancy.

Customer Service Charter

This sets out what you should expect from us when contacting us and how quickly we should respond to you. Our customer service standards have been developed in parternship with the Tenant Scrutiny Group.

Good Neighbour Charter

We have worked with our Tenant Advisory Group and other customers to develop our Good Neighbour Charter which details how all our tenants and cutomers can play a part in ensuring their communities are great places to live. 

Complaints and Feedback

Find out how you can let us know your views about WSHA and if you are not happy with the service we have provided.

Getting involved

We believe we should listen to our customers and use your views to shape the services we provide. We have a number of ways you can get involved. 


Electronic copies of our tenant newsletter, Westworld


A range of policies that relate to your tenancy.