Report a Repair Online Tool Please report your repair by using our Customer App or use the online tool below. My Repairs (0)Report a Repair Home > Walls Floors and Stairs > External Stairs > Handrails and BalustersSelect all relevant problems from the checkboxes belowloose balustradebroken balustradeloose handrailbroken handrailPlease enter any additional information in the text box belowIf you have a photo of this problem then please add it here Click or tap here to add file