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Complaints and Compliments
How to give us feedback
Share your complaints or compliments with us by contacting 0141 550 5600 or emailing customer.service@westscot.co.uk
We value your views and opinions. Receiving feedback from tenants is an important part of reviewing our services to ensure we continue to deliver them to the expected high quality.
You can find out more about Complaints Procedure by reading How to Make a Complaint or, for a shortened version, consult the diagram below.
You can also read our Model Complaints Handling Procedure to learn more about how we will process your complaint.
Annual Complaints Feedback
Every year we collate more information about how many complaints we have recieved, what they are about and how we have processed them. Read our annual aummaries below.
| File Description | File |
|---|---|
| Annual Complaints Feedback 2023/24 |  |
| Annual Complaints Feedback 2018 - 2019 | |