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Complaints and Compliments
How to give us feedback
Share your complaints or compliments with us by contacting 0141 550 5600 or emailing customer.service@westscot.co.uk
We value your views and opinions. Receiving feedback from tenants is an important part of reviewing our services to ensure we continue to deliver them to the expected high quality.
You can find out more about Complaints Procedure by reading How to Make a Complaint or, for a shortened version, consult the diagram below.
You can also read our Model Complaints Handling Procedure to learn more about how we will process your complaint.
Reporting a serious concern to the Scottish Housing Regulator
A serious concern is defined by the Scottish Housing Regulator as something that a landlord does or fails to do, or a systemic problem that puts the interests of all its tenants at risk – rather than just yourself - which your landlord has not resolved.
If you're affected by a problem like this, you should first report it to us using the complaints procedure above. However, if you have told us but we have not resolved it, you can report it directly to the SHR.
Read the Scottish Housing Regulator's tenant fact sheet to find out more about a Serious Concern is, and how to report one.
Annual Complaints Feedback
Every year we collate more information about how many complaints we have recieved, what they are about and how we have processed them. Read our annual aummaries below.
