Tenancy Sustainment Officer

We are looking for a Tenancy Sustainability Officer who shares our values and will use them to guide the way they work on a daily basis. Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, asset based, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities. You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness

You will play a key role in:

· Supporting tenants to identify the support they need to sustain their tenancy

· Providing intensive Housing management support to tenants to help prevent the cycle of homelessness

· Identifying internal and external support available that will help reduce the risk of homelessness and support them to connect to local services and support organisations based on their individual needs

· Submitting disability benefit such as Adult or Child disability payment applications and claims on behalf of clients