Information For Tenants

In this section you can find additional information associated with your tenancy, including: the details of your Housing Officer, WSHA's Tenant Handbook, our tenants' newsletter Westworld, learn how to make a complaint or get more involved with the Association, and access a range of leaflets and advice sheets. 

Tenant Handbook

Find Your Housing Officer

Find details of your Housing Officer. 

My Tenancy

This includes a range of information about your tenancy including mutual exchanges and transferring your tenancy.

Customer Care Charter

This tells you what you should expect when contacting us and how quickly we will respond to you. Our Customer Care Charter has been created with tenants and staff.

Good Neighbour Charter

We have worked with our Tenant Advisory Group and other customers to develop our Good Neighbour Charter which details how all our tenants and cutomers can play a part in ensuring their communities are great places to live. 

Complaints and Feedback

Find out how you can let us know your views about WSHA and if you are not happy with the service we have provided.

Getting involved

We believe we should listen to our customers and use your views to shape the services we provide. We have a number of ways you can get involved. Find out more. 

Westworld

Find electronic copies of our tenant newsletter, Westworld, here. 

Policies 

You can find a range of policies and procedures that relate to your tenancy here.