Repairs service performance

Making sure repairs are done properly is important and we want to ensure that we provide a high-quality repairs service. We monitor our own performance and the performance of our contractors to ensure you get good quality of service. We do this by carrying out a number of post inspections to assess the quality of work undertaken and we also regularly meet with contractors to discuss any issues.

We also untertake continous customer satisfaction surveys,  through an independent company Research Resource. Research Resource contact a sample of tenants who have recieved a repair in the previous month and and ask a number of questions