Income Maximisation Assistant

Salary: £29,086 - £32,324 per annum

Location:Glasgow

Hours:9 - 5

Closing Date:2 Feb 2025 22:00

Income Maximisation Assistant

35 hours per week

EVH Grade 5 PA13 – PA16 £29,086 - £32,324 per annum

Glasgow based (mix of home and office working)

West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

We are looking for a new Income Maximisation Assistant who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Income Maximisation Team Leader. As a team player, you will be working in our Income Maximisation Team and alongside our Housing Estates Teams to ensure that the highest level of admin support is provided in order to maximise income to both customers and the Association. In this key role, you will promote tenancy sustainment by supporting an accurate, sensitive, responsive rent enquiry and information service.

Other responsibilities will include working with internal and external partners to maximise benefit take-up and to ensure vulnerable customers are identified and are offered appropriate support

You should:

• Have excellent interpersonal, verbal and written communication skills with a customer centred, flexible, confident approach

• Have good team working, able to work across organisational teams and departments

• Have the ability to demonstrate a proactive approach to problem solving

• Have basic knowledge of welfare benefits, showing a track record of maximising rent payments with uptake of housing benefit and universal credit.

• Have experience of financial record keeping, including setting up of payments.

How to apply

For further details and to download an application pack visit www.westscot.co.uk/about-us/recruitment/, email vacancies@westscot.co.uk or telephone 0141 550 5600.